These terms and conditions apply to an ordering facility for the sale or purchase of foreign currencies. The Service is only available for the currencies listed and available from time to time on the website www.VanexGroup.com (“Website”). Client (You) confirms that you have read and understood these terms and conditions and agree to be bound by them and to comply with all applicable laws and regulations. Placing the orders is only available to individuals aged 18 years or over and in the case of a firm or corporation, it is duly constituted and incorporated and possesses the requisite power to enter into this Agreement. VANEX Currency Exchange reserves the right to refuse the Service to any person found to be acting outside these terms and conditions. A contract between you and VANEX Currency Exchange is only formed when we receive your payment and send you a confirmation SMS, Message or email that your order and payment has been accepted. This Agreement shall be governed by and construed in accordance with Canadian Law. The parties agree to irreversibly submit to the exclusive jurisdiction of the Canadian Courts. All information provided by the Client to VANEX Currency Exchange is true, correct and complete, and the Client will notify VANEX Currency Exchange promptly of any changes to such information. The Client accepts the risk of a third party receiving confidential information concerning the Client and specifically releases and indemnifies VANEX Currency Exchange from any claim arising out of a third party intercepting, accessing, monitoring or receiving any communication from a Client intended to be provided to VANEX Currency Exchange or from VANEX Currency Exchange intended to be provided to the client. You must provide the requested information for us to process your order. VANEX Currency Exchange reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. VANEX Currency Exchange will use various procedures to authenticate each transaction. By placing an order, you confirm that the details contained in the order are correct in all respects. Anti-Money Laundering Due to the inherent risks in transferring currency between parties located in different countries, VANEX Currency Exchange has obligation to comply The Anti-Money Laundering and Counter-Terrorism Financing Rules (AML/CTF Rules). Law enforcement agencies may periodically inspect and require copies of Client information and business records held by VANEX Currency Exchange, to ensure compliance with all applicable anti-money laundering and counter terrorism financing laws. Method and Timing of Payment Any payment to VANEX Currency Exchange in any currency will be at a conversion rate agreed with the Client at the time, the Order is entered into. Any sums that the Client owes to VANEX Currency Exchange must be paid in one of the following: a) by online bank transfer; b) by same day bank transfer; c) by cheque d) by cash In the event of Sale the Client must pay the Sale Currency in full into the bank account nominated by VANEX Currency Exchange on or before the transaction date. If client were paid twice by mistake you must return it. Otherwise VANEX Currency Exchange has right to take legal action. You can face both criminal and civil charges. Any costs associated with the collection of the debt are borne by the client. The interest payable on late payments will be in accordance with existing Victorian legislation, the penalty interest rate is 12 percent. Sanctions Under Australian laws we are prohibited from dealing with sanctioned individuals or entities. If it appears that you are a sanctioned person, or are acting on behalf of a sanctioned person or entity, we may be required to suspend or stop providing the Service to you. Cancellation of an Order To cancel an order you must notify VANEX Currency Exchange by contacting our Customer Service Centre either by phone or by email. Operating hours are Monday-Friday 10am-9pm; and Saturday 10am-5pm (Vancouver Pacific Standard Time). You will need to provide your details and your order reference number. If the Client cancels or fails to perform an Order, the Client is liable for any loss or damage suffered by VANEX Currency Exchange in closing out Orders which the Client has cancelled or failed to perform. VANEX Currency Exchange may in addition charge the Client a cancellation fee of 10% of the total amount of the Sale Currency for each Order. If the Client fails to pay any amount when due under this Agreement, VANEX Currency Exchange may set-off against such amount against any amount payable by VANEX Currency Exchange to the Client. Although VANEX Currency Exchange will use all reasonable efforts to process the Client’s Order on the same Day that it is submitted to us. VANEX Currency Exchange shall not be responsible or liable for the time it may take financial institutions to settle accounts. CIRCUMSTANCES BEYOND OUR CONTROL 9.1 If VANEX Currency Exchange is unable to perform its obligations under this Agreement or an Order because of factors beyond its control or because of a Force Majeure Event, VANEX Currency Exchange will notify the Client as soon as is reasonably practicable and will use reasonable endeavours to secure the return of any money paid by the Client in respect of which VANEX Currency Exchange has been unable to discharge its obligations under this Agreement.