Privacy policy

Vanex Privacy Policy 

Last Update:  December 2023

Vanex Currency Exchange Inc. (“Vanex”, “we”, or “us”) values and respects your privacy. We have prepared this privacy policy to explain the manner in which we collect, use and disclose personal information when you visit our website located at https://vanexgroup.com (the “Website”), visit our retail locations, interact with us through our WhatsApp channel, engage with us through our social media channels, and otherwise interact with us.

Vanex provides individuals and businesses with a range of services to assist customers with their foreign currency needs, such services include but are not limited to, currency exchange, international transfers, online payment solutions, digital currency transactions, and prepaid credit card solutions (collectively, the “Services”). 

TABLE OF CONTENTS 

         Collection and Use of Personal Information

         Sharing of Personal Information

         Information About Our Website

         Interest-Based Advertising

         Safeguards and Retention

         Your Choices

         Updates to The Privacy Policy

         Contact Us

 

COLLECTION AND USE OF PERSONAL INFORMATION 

We may collect personal information when you:  

         Create an account 

         Access the Services 

         Purchase Services 

         Apply to join our affiliate program  

         Sign up to receive marketing emails 

         Apply for a job 

         Contact us

 

Create an account: In some circumstances, you may be required to create an account in order to access the services. In order to create and administer your account, we may collect your name, username, email address, phone number, password, address, date of birth, occupation, nationality and citizenship. You are required keep your username and password secure and not share it with anyone else. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). Further, if you create a business account or a student account, we will collect additional information related to your business or school. 

Access the Services: In order to access the Services, we may collect certain personal information which varies depending on the Services you are interested in. The information we collect may include your name, email address, information about your school if you require our assistance to pay your tuition fees (such as a letter of acceptance) and information about your suppliers and vendors if you require our assistance to pay such third parties in their local currency (such as names of your suppliers and banking information). 

Depending on the dollar value of the transaction, or the type of Service you wish to access, we may be required to collect additional information, such as government issued identification (passport or driver’s license), financial information, and other “know your client” information for identity verification purposes required under applicable laws including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada), regulations and policies made thereunder and other statutes and regulations that take legislative measures against money laundering, terrorist financing and against financial dealings with certain sanctioned individuals and entities. This information will be used by Vanex for the following purposes: 

         Verifying identity and other information provided to Vanex (including information about your bank account); 

         Detecting and preventing fraud and other unauthorized or illegal activities; and 

         Meeting other legal and regulatory requirements.

In some cases, we may be required to schedule a virtual meeting with you to verify your identity. We will record the meeting for our record keeping purposes as required by applicable law. 

Purchase a Service: If you purchase a Service from Vanex, we (or our authorized third-party payment processor) will collect information such as your first and last name, email address, phone number, address, and your payment and banking information (depending on your payment method, this may include including billing address, name of your financial institution, bank account number, and transit number) in order to process your payment and provide the Services. 

Sign-up for our marketing communications: If you sign up to receive email marketing communications, we will collect your email address in order to send you information about our product, offers, and events. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.

Apply for an opportunity with Vanex: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.

Contact Us: When you contact us with a comment, question or complaint through email, telephone or through our Website, you may be asked for information that identifies you, such as your name, email address along with additional information we need to help us promptly answer your question or respond to your comment, question or complaint.  We may retain this information to assist you in the future and to improve our customer service and products. 

Non-Identifiable Information: We may modify or aggregate your personal information such that it cannot reasonably be associated with you, for the following purposes:

(i) to protect your privacy and the security of your personal information; and 

(ii) to conduct research and/or analytics with the goal of improving our services and the client experience and developing new offerings. 

We may share such non-identifiable information or insights with certain limited third parties to assist in analytics, planning, or product and service development. 

SHARING OF PERSONAL INFORMATION

We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.

Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website, processing payments, providing analytics and advertising and marketing services and providing security services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. We and our service providers may access, store and otherwise process personal information outside of Canada or the province in which you reside (which may include transfer outside of Quebec for Quebec residents), including in the United States, or other foreign jurisdictions, where we or our service providers are located. 

Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Vanex or as part of a corporate reorganization or other change in corporate control.

INFORMATION ABOUT OUR WEBSITE

Visiting our Website:  In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information, such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.

Cookies:  Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.

Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. You can also obtain additional information on Google Analytics’ data privacy and security at the following links:

         https://policies.google.com/technologies/partner-sites and

         https://support.google.com/analytics/topic/2919631 

Third-Party Links:  Our Website may contain links to other websites that Vanex does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

 

INTEREST-BASED ADVERTISING

We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third-party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns. 

Opting Out of Interest-Based Advertising: For more information about interest-based advertising and to understand your options, including how you can opt out of receiving behavioural ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada, please visit the Digital Advertising Alliance of Canada website at http://youradchoices.ca/choices. 

Please note that even if you opt out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics, and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests. 

To successfully opt out, you must have tracking technologies enabled in your web browser (see your browser’s instructions for information on tracking technologies and how to enable them). Your opt-out only applies to the web browser you use so you must opt out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved tracking technologies, you will need to opt out again.

SAFEGUARDS AND RETENTION

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.

YOUR CHOICES

Marketing Communications 

As indicated above, if you have signed up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email. Alternatively, you can opt out of receiving our marketing communications by contacting us using the contact information under “Contact Us” below. 

Exercising Your Privacy Rights

Subject to applicable law, you have the right to access, update and correct inaccuracies in, and withdraw consent to our collection, use and disclosure of, your personal information in our custody or control. You may make such a request or withdraw your consent by emailing or writing to us using the contact information set out below. We may request certain personal information for the purpose of verifying your identity when you seek access to your personal information.

To opt out of interest-based advertising, see the “Interest-Based Advertising” section above.

UPDATES TO THE PRIVACY POLICY

We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

CONTACT US

If you have any questions or comments about this privacy policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, or to exercise any rights in respect of your personal information, please contact us at:

Operation Manager

(604) 967- 3260

[email protected]